Policy

Booking Confirmation Policy:
50% of advance is mandatory for confirming your booking and subject of availability.
Advance payment is non-refundable.
No payment no confirmation.
For Booking: Bkash number:
Bank Account Name:
Bank Account Number:
Branch:
Bank Name:

Boking Cancellation Policy:

  • 25% will be charged if notified one week prior of the date of stay.
  • 50% will be charged if notified 72 hours prior of the date of stay.
  • 100% will be charged if notified less than 72 hours of the date of stay.

Check in Time and Check out Time Policy:

  • Check in time: 12.00 pm
  • Check out time: 11.00 am
  • Early Check in: will be entertained subject to the room availability.
  • Late Check out: will be charged 30% (up to 5 pm) of the room rent subject to the room availability.

Driver and Maid Accommodation Policy:

  • Driver’s accommodation can be arranged at our resort premises in a dormitory system @TK 1,200 per night with a set menu breakfast.

GENERAL NOTES:

  • Set menu breakfast is complimentary for a number of days of stay.
  • Each room can accommodate 2 adults & 1 child below age 8 or 3 persons with an extra bed. Extra bed with breakfast will be charged 1,500

Child Policy:

  • No charge for 2 child below 5 years.
  • 50% charge will be applicable for below 10 years.
  • Above 10 years will be considered as adult.
  • Extra Person (Age above 10 years) will be charged BDT 1,200 Net per person for Breakfast and BDT 2,000 Net per person for Accommodation.

Gym & Swimming Pool:

It is mandatory to wear appropriate attire to use the gym and swimming pool.

Smoking Policy:

All guest rooms are strictly non-smoking. Smoking is allowed only at designated areas inside the resort. There is a charge of BDT 10,000 for Smoking in a non-smoking room/area as a penalty for deodorization treatment.

Extension Policy:

The extension of stay has to be requested in 12 hours before check out and acceptance is based upon availability.

Refund Policy:

After payment, we don’t refund any amount of money. Guests can postpone the reservation for 60 days.

Security Cameras, Photos and Filming
The premises have surveillance cameras operating at all times which may be used for security and investigation purposes. The use of recording devices and cameras for commercial use are prohibited in all areas unless preapproved by the Authority of the Resort and Waterpark. The use of these devices by the public is not allowed in or around any changing area. Customers may be filmed or photographed while in the facility. If the images are to be used for marketing purposes, consent will be sought where customers are clearly identifiable.

Facilities:

  • Swimming Pool
  • Car Parking
  • Playground
  • Kids Zone

Safety, Health and Hygiene:
Entry will not be granted to people who are, or appear to be, under the influence of alcohol or prohibited drugs. Consumption of alcohol is not permitted within the premises or grounds without the express permission of the management. Babies or young children that would ordinarily wear a nappy for any part of their day, must wear an aqua nappy when in and around all aquatic facilities within the premises. Parents/Supervisors cannot attend the gym/spa/group fitness classes and leave children under 12 unsupervised in the premises at any time.

Pets Policy:
• Any sort of Pets are not allowed inside the premises of the resort.

Gun Policy:

  • Strictly not allowed to carry any kind of Firearms or Ammunition inside the premises.
  • Kindly declare regarding your Firearms or Ammunition to our Security Personnel at entry gate before entering the resort premises. Please Deposit such belongings at the Security Office which will be returned in your possession when you will leave the premises.

Complimentary Facilities & Amenities:

  • Welcome Drink on arrival.
  • Fruit Basket in room on arrival day.
  • Complimentary Breakfast as per room per day.
  • Complimentary Breakfast for any children below 5 years.
  • WI-FI Internet in room.
  • WI-FI Internet in public areas.
  • Swimming pool
  • Children Play Zone
  • Bottles of Mineral Water (1000ml) as per room per day.
  • 32″ wall-mounted LCD TV with cable connection.
  • Electronic Safety Deposit Box.
  • Tea/Coffee Making Facility.
  • Live fishing facility for night stay guests.

Other Facilities:

  • Parking for 70+ Cars (Inside Resort Compound).
  • 24 Hours In-Room Dining.
  • 24 Hours Front Desk, Concierge & Housekeeping.
  • Laundry Service
  • Business Center
  • Emergency on Call Doctor.
  • 24 X 7 CCTV Security Surveillance.